Toolkit: Federal Transit Administration (FTA) Request for Information (RFI)
While framed around “family-friendly” transit, this Request for Information (RFI) actually focuses on reforming how transit performance is measured. Current Metrics: Success is based primarily on trip counts and miles traveled. Proposed Shift: The FTA also wants to collect data that reflects the customer experience while using transit. Definition of “Family-Friendly”: High-quality, welcoming service for […]
